Privacy Policy

Trade Wizz (“Company”, “we”, “our”, or “us”) values your trust and respects your privacy. This Privacy Policy describes how we collect, use, store, protect, and share your personal information when you visit our website, use our services, or interact with us in any manner.
By using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of our services immediately.

1. Introduction
This Privacy Policy explains:

  1. What personal data we collect.
  2. How we collect information.
  3. Why we use your data.
  4. How we store and protect your information.
  5. When and with whom we share data.
  6. Your rights under global data protection laws (including GDPR and CCPA).
  7. How you can control and manage your data.

We are committed to maintaining the highest standards of confidentiality, transparency, and compliance with international privacy regulations.

2. Information We Collect
We collect information to provide and improve our services. Information may include:
a. Personal Information

  • Full name
  • Date of birth
  • Contact details (email, phone number, postal address)
  • Identity verification documents (KYC requirements, if applicable)
  • Financial details (payment method, billing address)

b. Account Information

  • Username, password, and account security settings
  • Trading preferences and activity logs
  • Subscription plans and service usage

c. Technical Information

  • IP address
  • Device type and operating system
  • Browser details
  • Access times and session duration
  • Referring website or source

d. Behavioral Information

  • Pages visited on our website
  • Clicks, navigation, and actions within the Platform
  • Engagement with newsletters, emails, or promotional material

e. Communication Data

  • Support tickets, live chat messages, and emails exchanged with our team
  • Feedback or testimonials submitted voluntarily

3. How We Collect Information
We collect data through:

  1. Direct Interactions – When you register, subscribe, or contact us.
  2. Automated Technologies – Cookies, server logs, and analytics tools.
  3. Third Parties – Payment processors, advertising networks, and business partners.
  4. Legal Requirements – Identity verification or regulatory compliance (KYC/AML, if applicable).

4. Use of Information
We use collected data for the following purposes:

  1. Account Management – To create, verify, and maintain your account.
  2. Service Delivery – To provide trading tools, signals, analysis, and features.
  3. Payment Processing – To handle transactions securely.
  4. Communication – To send updates, newsletters, promotions, and alerts.
  5. Customization – To personalize your experience based on preferences.
  6. Compliance – To meet legal and regulatory obligations.
  7. Security – To detect, prevent, and address fraud, unauthorized use, or technical issues.
  8. Analytics & Improvement – To study user behavior and improve services.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience.
a. Types of Cookies

  • Essential Cookies – Required for website functionality.
  • Performance Cookies – Measure site usage and performance.
  • Functional Cookies – Store preferences and personalization.
  • Advertising Cookies – Deliver targeted ads based on browsing behavior.

b. Cookie Control
You can manage or disable cookies in your browser settings, but some features may not function properly if cookies are disabled.

6. Legal Basis for Processing Data
We process your information under one or more of the following legal bases:

  • Consent – When you voluntarily provide data or opt in to communications.
  • Contractual Necessity – To provide services you signed up for.
  • Legal Obligation – To comply with laws, court orders, or government regulations.
  • Legitimate Interests – To improve services, prevent fraud, and protect users.

7. Sharing of Information
We do not sell or rent your personal information. However, we may share it in limited circumstances:

  1. Service Providers – Payment processors, hosting providers, IT services.
  2. Business Partners – Brokers, affiliates, or partners required for service delivery.
  3. Legal Authorities – If required by law, subpoena, or government request.
  4. Corporate Transactions – In the event of a merger, acquisition, or restructuring.

All third parties are contractually obligated to safeguard your information.

8. Data Security
We employ technical, administrative, and physical safeguards to protect data.

  • Encryption of sensitive data.
  • Secure socket layer (SSL) technology.
  • Regular system audits and monitoring.
  • Access restricted to authorized employees.

However, no method of transmission over the internet is 100% secure. Users are responsible for protecting their account credentials.

9. Data Retention
We retain your data only as long as necessary:

  • For active accounts – while you use our services.
  • For legal compliance – up to the statutory retention period.
  • For inactive accounts – until deletion is requested or required by law.

When data is no longer required, we securely delete or anonymize it.

10. International Data Transfers
Your data may be stored or processed in servers located outside your country. By using our services, you consent to such transfers. We ensure compliance with GDPR, CCPA, and applicable cross-border data transfer regulations.

11. User Rights
Depending on your location, you may have the following rights:
a. Under GDPR (Europe):

  • Right to Access – Request a copy of your data.
  • Right to Rectification – Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”).
  • Right to Restrict Processing.
  • Right to Data Portability.
  • Right to Object to Processing.
  • Right to Withdraw Consent.

b. Under CCPA (California, USA):

  • Right to Know – What personal data we collect and share.
  • Right to Delete – Request deletion of your data.
  • Right to Opt-Out – From data selling (we do not sell data).
  • Right to Non-Discrimination – For exercising privacy rights.

c. India (Digital Personal Data Protection Act, 2023):

  • Right to Consent.
  • Right to Access and Correction.
  • Right to Erasure and Nomination.

You can exercise these rights by contacting us via the information in Section 17.

12. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that we have collected data from a child, we will delete it immediately.

13. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for their privacy practices, content, or security. We encourage you to review their policies before interacting.

14. Marketing and Communication

  1. You may receive promotional emails, newsletters, or offers.
  2. You can opt out anytime by clicking the unsubscribe link or contacting us directly.
  3. Even if you opt out of marketing, you may still receive essential service-related communications.

15. Automated Decision-Making and Profiling
We may use algorithms for:

  • Trade signal recommendations.
  • Fraud detection.
  • Personalization of services.

You have the right to request human review of automated decisions where applicable.

16. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” Continued use of our services after updates constitutes acceptance of the revised Policy.

17. Contact Information
If you have any questions regarding these Terms, please contact us at:

  • Email: info@tradewizz.live
  • Address: Bonovo Road Fomboni Island of Mohéli Comoros Union

18. Final Notice
By using our website and services, you:

  • Consent to the collection and processing of your data as described.
  • Acknowledge that no online platform is 100% risk-free.
  • Accept responsibility for safeguarding your login details and devices.

We are committed to protecting your privacy and ensuring a secure, transparent, and trustworthy trading environment.