Refund Policy

At Trade Wizz, we are committed to providing high-quality trading services, tools, signals, and resources. We value customer satisfaction and transparency. This Refund Policy explains the circumstances under which refunds may or may not be granted, and the process for requesting them.
By using our website and services, you agree to this Refund Policy as part of our Terms and Conditions.

1. Purpose of This Policy
The purpose of this Refund Policy is to:

  1. Establish clear guidelines for refund eligibility.
  2. Ensure fairness for both customers and the Company.
  3. Prevent misuse of our services or unfair claims.
  4. Maintain transparency in financial transactions.

2. Nature of Our Services
Trade Wizz provides digital products and services, including:

  • Forex and commodities trading signals.
  • Auto-trading features and analysis tools.
  • Educational resources, webinars, and training.
  • Market research reports and insights.

Since these are digital and subscription-based services, refunds are different from traditional product purchases. Refunds may only be possible under specific conditions outlined below.

3. General Refund Policy

  1. Non-Refundable Services
    • Fees for services already accessed, downloaded, or consumed (e.g., trading signals, webinars, reports) are non-refundable.
    • Subscription fees for the period already used cannot be refunded.
  2. Eligible Refunds
    Refunds may be granted if:
    • A duplicate payment was made due to technical error.
    • You were charged incorrectly.
    • Services were not delivered due to verified technical issues on our side.
    • Cancellation was made within the trial or cooling-off period (if applicable under your local law).
  3. Partial Refunds
    In some cases, partial refunds may be granted for unused portions of subscription plans if canceled before renewal.

4. Cooling-Off Period
If you are located in a region where consumer protection laws (such as EU Consumer Rights Directive) apply, you may be entitled to a 14-day cooling-off period from the date of purchase.

  • If you request a refund during this period before accessing the services, you may receive a full refund.
  • If services have already been accessed (signals, auto-trading, or content), the refund may not be applicable.

5. Subscription Cancellations

  • Subscriptions renew automatically unless canceled before the billing cycle ends.
  • Canceling a subscription prevents future billing but does not guarantee a refund for the current billing cycle.
  • Refunds for subscriptions are generally not provided once the cycle has started, unless required by law or due to company error.

6. Refund Request Procedure
To request a refund, you must:

  1. Submit a Request – Email our support team at [Insert Email Address].
  2. Provide Details – Include:
    • Full name
    • Account ID or registered email
    • Transaction receipt or payment reference
    • Reason for the refund request
  3. Verification – Our team will review your case within 5–10 business days.
  4. Approval/Denial – You will receive written confirmation of the decision.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.

7. Exemptions and Non-Refundable Situations
Refunds will not be issued in the following situations:

  • Services already accessed or consumed.
  • Dissatisfaction due to market losses or trading outcomes (we do not guarantee profits).
  • Failure to use services due to user error or lack of technical knowledge.
  • Violation of our Terms and Conditions.
  • Misuse, abuse, or fraudulent activity related to accounts.
  • Requests made after the refund eligibility period.

8. Duplicate or Unauthorized Transactions

  • If you believe you were charged twice or charged without authorization, please contact us immediately.
  • Verified duplicate transactions will be refunded in full.
  • Unauthorized transactions must be reported within 7 business days of discovery, along with supporting evidence.

9. Special Circumstances
Refunds may be considered on a case-by-case basis in situations such as:

  • Extended technical downtime preventing access to services.
  • Errors caused by Trade Wizz that directly impacted service delivery.
  • Legal or regulatory requirements mandating refunds.

10. Refund Processing Time

  • Once approved, refunds are generally processed within 7–14 business days.
  • Timeframes may vary depending on your payment provider.
  • We are not responsible for delays caused by banks, credit card companies, or third-party processors.

11. Chargebacks
We strongly discourage chargebacks through your bank or card issuer without contacting us first.

  • Filing a chargeback without seeking resolution with us may result in account suspension.
  • We reserve the right to contest chargebacks with supporting evidence.

12. User Responsibilities
As a user, you acknowledge and agree that:

  • You are responsible for understanding the services before making a purchase.
  • Trading outcomes depend on market conditions, not on Trade Wizz guarantees.
  • Refund eligibility is based on service access, not financial performance.
  • You must provide accurate payment details to avoid billing errors.

13. Legal Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws.

  • Customers in the European Union, United Kingdom, and other jurisdictions may have additional legal rights.
  • In case of conflict between this Policy and local law, the law of your jurisdiction will prevail.

14. Policy Updates
We may update or modify this Refund Policy at any time. Changes will take effect upon publication on our website. Your continued use of services after updates constitutes acceptance of the revised policy.

15. Contact Information
For refund requests or inquiries, please contact us:
If you have any questions regarding these Terms, please contact us at:

  • Email: info@tradewizz.live
  • Address: Bonovo Road Fomboni Island of Mohéli Comoros Union

16. Final Acknowledgment
By using Trade Wizz services, you acknowledge and agree that:

  • Refunds are limited to the conditions outlined above.
  • Refunds are not a guarantee for trading outcomes.
  • You have read, understood, and accepted this Refund Policy.

Our mission is to create a fair, transparent, and secure environment for all users. We value your trust and are committed to handling refund requests with professionalism and integrity.